Designs by Ms. Marie's policy lasts 15 days. If 15 days have surpassed since your purchase, unfortunately we cannot offer you a refund or exchange. Return shipments may take up to 14 business days to process.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. It must also be in the original packaging.
Several types of clothing are exempt from being returned. Bodysuits, swimsuits and lingerie cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
If you have received an incorrect or damaged item or otherwise need to make an exchange, please send us an email at firstname.lastname@example.org or call 1+ (704)380-0723. In addition please send your item to:
Designs by Ms. Marie
9805 Statesville Rd Suite 4102
Charlotte, NC 28269.
Shipping, surcharges, delivery and handling fees are non-refundable excluding shoes.
Send your shoes back on us. We’ll pay for returns from anywhere in the world.